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Vertu offers flexible payment options to our customers. These include Cash on Delivery as well as Online Bill Pay. In addition, our customers also get the benefit of easy EMIs which makes buying Vertu phones pocket friendly.
For customers who prefer cash payments, we provide Cash On Delivery (COD) service anywhere in India, at no extra cost. This is how it works. Once you place your order, you will receive a verification call from us. After your order is verified, we will start the dispatch process and your order will be delivered to your doorstep within 4-6 business days.
To ensure timely delivery of your order, we only use Bluedart/ Fedex services. Customers are requested to pay the exact amount mentioned on the invoice to our delivery agent. Please note that we only accept cash payments when you choose the Cash On Delivery (COD) option. Other payment methods such as gift vouchers, demand draft, cheques, etc, will not be accepted.
Our delivery agent is instructed to hand over the product only when payment is made in full. This is as per the standard terms and conditions of the company. Once you make the payment, please check the contents of the package to make sure that they are intact.
To prevent tampering, all our products are packaged in tamper evident material. This means that if attempts were made to open the package prior to delivery, it would be clearly visible to our customers. Therefore, customers are advised to check the physical condition of shipment at the time of delivery.
If you find the shipment open or unsealed, please contact our customer support desk or E-mail us at firstname.lastname@example.org and inform us as soon as possible.
We will look into the matter and arrange for a replacement in case of damage or tampering during transit, according to company policy.
For the convenience of our customers, we offer online payment options including credit card, debit card or net banking. As an added incentive, you get a 10% Discount when you pay online. As online payments are secure and cashless, they also provide you complete peace of mind.
Vertu offers affordable Equated Monthly Installment (EMI) payment options to our customers. You can select the EMI option when making an online payment to avail this facility.
If you have any queries, please contact our customer support desk. You can also e-mail us at email@example.com